Privacy Policy

1. Stored Only on Your Device

• Reminders — service type, title or person’s name, due date (BS or AD), lead days and notes.
• Warranty items — product, shop, purchase date, warranty length, expiry date and notes.
• Receipt photos — copied into the app’s private storage on your phone. Photos are never uploaded, including when backup is on.
• Settings — such as language and notification preferences.

None of this is sent to Lattice Nepal unless you use one of the features below.

2. Cloud Backup (Only If You Sign In)

Backup is off unless you sign in with your email address. If you do, we store in Google Firebase (Firebase Authentication and Cloud Firestore, run by Google on Google Cloud):

• your email address, used to sign you in;
• the text fields of your reminders and warranty items listed in section 1, so you can restore them on another phone.

Receipt photos are not backed up. Google processes this data on our behalf under its own terms; see the Firebase privacy and security page.

3. Human-Call Request (Only If You Request It)

The optional paid service where a person from our team calls or messages you on the day a reminder goes off. You must be signed in to request it, and data is sent only when you tap to send the request. We receive:

• your account email and an account identifier, so the request is linked to you;
• the phone number you want us to contact;
• an optional name;
• the channel you chose: phone call, WhatsApp, Viber or SMS;
• for each reminder or warranty you select: its name as shown in the app (for example “Ram’s Birthday” or a product name), due date (and BS date if you used one), lead days and the day we should contact you.

Your notes and photos are never sent, and neither are reminders you did not select. We add a status (pending, confirmed, done or declined) and a log of when we confirmed with you and when we contacted you; you can see the status in the app and cancel a request while it is pending. We use this data only to confirm the service with you, take payment for it, and contact you about the renewals you chose. We do not use it for marketing and do not share it, except with the messaging or calling provider you chose (for example WhatsApp or Viber) when we contact you through it.

No Ads, No Analytics, No Selling

• The app shows no ads and contains no advertising SDK.
• The app contains no analytics or tracking SDK.
• We do not sell, rent or trade personal information.

Permissions

• Notifications and alarms — to show your reminders on the lead day and the due day.
• Camera and photos — used only when you add a receipt photo.
• Internet — used only for sign-in and backup, and to send a human-call request.

Retention and Deletion

• On your phone — kept until you delete it. Deleting an item removes it; uninstalling the app removes everything, including photos.
• Cloud backup — kept until you delete it. Use the delete-cloud-data button in the app to remove your backed-up items, or email us to have them and your sign-in account deleted.
• Human-call request — the request and its call log are kept while the service is active and for up to 12 months after the last call, as a record of what we agreed. Cancel a pending request in the app, or email us to stop the service and have the request deleted.

Deletion requests: remindme@latticenepal.com. Because phone numbers in call requests are not verified, we may contact that number to confirm a deletion request before acting on it.

Children’s Privacy

RemindMe is not directed at children under 13, and we do not knowingly collect information from them. The paid human-call service is for adults only. If you believe a child has sent us information, email us and we will delete it.

Changes to This Policy

We may update this policy; the effective date above will change when we do. If a change affects data already sent to us, we will say so in the app.

Contact

Email remindme@latticenepal.com or call (+977) 9812255299. Lattice Nepal Pvt. Ltd., Kathmandu, Nepal.

See also the app’s Terms of Use and the RemindMe app page.